CinemaVision no longer working/crashes right after first intro video

[aufvr 11]

Hi,

So, this is strange. I downloaded CinemaVision, and played the demo. It worked great! I loved it so much that I instantly upgraded to lifetime membership here!

Ever since upgrading, suddenly CinemaVision has stopped working. I haven't changed any of the settings, and was only trying to play the demo once again. The only thing that changed was that I upgraded from free to a lifetime membership.

Now when I attempt to play the demo, it just plays the very first CinemaVision intro video, and then hangs immediately afterward. After about 20 seconds or so, Kodi then informs that one or more videos failed to play.

I've also tried completing uninstalling and reinstalling Kodi as well as uninstalling and reinstalling CinemaVision. Nothing seems to help anymore. Any clue what's going on here and why it suddenly stopped working right after I paid for my lifetime membership?

Here's the log: https://pastebin.com/80Df2AP8

Thanks for your help!

AU

[aufvr 11]

Well, I ended up finally creating my own sequence for CinemaVision. After tinkering around, I'm reasonably convinced that the issue was what you already suggested: that the streaming audio wasn't loading properly (for whatever reason). I found that when I downloaded all the various radio stations to stream, probably around 40% of them wouldn't work at all. As for the StreamingSoundtracks.com, I could only get it to work if I used the "Low Bandwidth" version (it wouldn't work at all with the CD version). It wasn't just CinemaVision that exhibited that behavior; the audio streams that wouldn't work in CinemaVision also failed to load in VLC Player.

Oh well. I'm just avoiding the streaming audio files that don't work, and considering this issue resolved.

[Ragnarok 197]

4 hours ago, aufvr said:

Hi,

So, this is strange. I downloaded CinemaVision, and played the demo. It worked great! I loved it so much that I instantly upgraded to lifetime membership here!

Ever since upgrading, suddenly CinemaVision has stopped working. I haven't changed any of the settings, and was only trying to play the demo once again. The only thing that changed was that I upgraded from free to a lifetime membership.

Now when I attempt to play the demo, it just plays the very first CinemaVision intro video, and then hangs immediately afterward. After about 20 seconds or so, Kodi then informs that one or more videos failed to play.

I've also tried completing uninstalling and reinstalling Kodi as well as uninstalling and reinstalling CinemaVision. Nothing seems to help anymore. Any clue what's going on here and why it suddenly stopped working right after I paid for my lifetime membership?

Here's the log: https://pastebin.com/80Df2AP8

Thanks for your help!

AU

Hey there! So I see in your log where some CV dummy files are playing, but it doesn't look like it's a full debug log. The site membership and the add-on aren't yet connected, so Demo Mode wouldn't be affected by that. When you go into your Sequence Editor (launch CinemaVision from the Add-ons menu) do you see Demo Mode in the corner? If not, you've likely configured the setting for your Content Path in the CinemaVision Add-on Settings. That overrides Demo Mode and assumes you're using local content that you provide. If you did configure that setting, make sure you've put content in the CinemaVision directories and then updated content so that CinemaVision catalogs your custom content for use during your pre-show.

Check out this guide to help configure CinemaVision:

And check out this guide for how to upload a full debug log:

 

[aufvr 11]

Yes, I do see "DEMO MODE \\ Set Content path in settings" in the lower right when I go into the sequence editor.

I actually already read and followed the steps to uploading a debug log in my first message, but let me try again and see if it produces a better log this time.

Here's the results of the second log file; hopefully it works better: https://pastebin.com/Yin32cEV

Once again, the issue occurs right after the first CinemaVision video plays. After that, it hangs for about 20 seconds and then I get a "Playback failed" message (see attached screen shot). After getting the "Playback failed" message, it seems to hang indefinitely until I press the "Esc" key to exit out of CinemaVision altogether.

Edit to add: I'm in Windows 10 Education, 64 bit.

 

Edited June 3, 2017 by aufvr

[Ragnarok 197]

1 hour ago, aufvr said:

Yes, I do see "DEMO MODE \\ Set Content path in settings" in the lower right when I go into the sequence editor.

I actually already read and followed the steps to uploading a debug log in my first message, but let me try again and see if it produces a better log this time.

Here's the results of the second log file; hopefully it works better: https://pastebin.com/Yin32cEV

Once again, the issue occurs right after the first CinemaVision video plays. After that, it hangs for about 20 seconds and then I get a "Playback failed" message (see attached screen shot). After getting the "Playback failed" message, it seems to hang indefinitely until I press the "Esc" key to exit out of CinemaVision altogether.

Edit to add: I'm in Windows 10 Education, 64 bit.

I see in your log that there's an issue with streaming audio from StreamingSountracks. It looks like it's timing out. Do you have your trivia set to use a Playlist file for StreamingSoundtracks?

09:08:06.634 T:8948   ERROR: CCurlFile::Stat - Failed: Timeout was reached(28) for http://hi1.streamingsoundtracks.com:8000/

If so, try disabling music during trivia and see if it plays the rest of your Sequence. I'll test StreamingSoundtracks from my end and see if that stream is broken.

Edit: I just downloaded and tested the StreamingSoundtracks playlists from the site and they appear to be working fine without timeouts. Make sure your network adapter keeps a steady connection to the internet.

[aufvr 11]

Forgive me, but I can't figure out how to save changes in the sequence. I found the guide that says that if I press backspace, it will save changes. This does not appear to be the case, and when I press backspace, it tells me "Do you really want to exit without saving?" It does not give me any option to save, just asks "yes" or "no" to whether I want to exit without saving.

I'm trying to disable the music, but can't figure out how to save it once disabled. Please advise.

Also, Internet connection is stable and very fast (188.5 Mbps download, 10.9 Mbps upload). Even so, it always hangs in the exact same place in the sequence (immediately after playing the first video).

Edited June 3, 2017 by aufvr

[Ragnarok 197]

18 minutes ago, aufvr said:

Forgive me, but I can't figure out how to save changes in the sequence. I found the guide that says that if I press backspace, it will save changes. This does not appear to be the case, and when I press backspace, it tells me "Do you really want to exit without saving?" It does not give me any option to save, just asks "yes" or "no" to whether I want to exit without saving.

I'm trying to disable the music, but can't figure out how to save it once disabled. Please advise.

Also, Internet connection is stable and very fast (188.5 Mbps download, 10.9 Mbps upload). Even so, it always hangs in the exact same place in the sequence (immediately after playing the first video).

Hitting backspace saves the changes at the Module level. To save the Sequence, hit C on your keyboard to bring up the context menu and then choose Save. In Windows, your network adapter can be set to allow Windows to turn it off to save power. Make sure that setting isn't enabled.

[aufvr 11]

Hum, when I click "Save" on the context menu, it tells me "No Content Path // Please set the content path in addon settings."

If I just wish to use the demo mode for now, what should I set the content path as? Again, forgive all my silly newbie questions, and thank you for your continued support!

[Ragnarok 197]

8 minutes ago, aufvr said:

Hum, when I click "Save" on the context menu, it tells me "No Content Path // Please set the content path in addon settings."

If I just wish to use the demo mode for now, what should I set the content path as? Again, forgive all my silly newbie questions, and thank you for your continued support!

Ah, yeah I forgot you were using Demo Mode. If you want to modify your Sequence, you have to set a content path and download content to use. Demo mode actually streams content from the internet and the CinemaVision website that you can't change on the fly.

In looking at your log, it doesn't look like Debug Logging is enabled either in Kodi or the CinemaVision add-on settings. Can I get you to enable those settings and take another log for us to review?

[aufvr 11]

Ah ha! Didn't realize I also had to turn on debugging for Kodi (I don't think it mentions that in the guide?). Once I flipped that on, my log file is now quite a bit longer.

Also, when I played it the most recent time, it played all the way to the end EXCEPT it still gave the message about "Playback failed." If I wait it out, though, it continues with trivia and goes all the way through everything else without a problem. I'm not sure if it always behaved that way (it's possible I was just impatient and quit out of it after the "Playback failed" message, not realizing that it would continue on its own if I just waited long enough).

Regardless, I'm starting to think that the only problem is with the "Trivia Intro" video.

Anyway, here's the full log: https://pastebin.com/NkpZifqY

[Ragnarok 197]

7 hours ago, aufvr said:

Well, I ended up finally creating my own sequence for CinemaVision. After tinkering around, I'm reasonably convinced that the issue was what you already suggested: that the streaming audio wasn't loading properly (for whatever reason). I found that when I downloaded all the various radio stations to stream, probably around 40% of them wouldn't work at all. As for the StreamingSoundtracks.com, I could only get it to work if I used the "Low Bandwidth" version (it wouldn't work at all with the CD version). It wasn't just CinemaVision that exhibited that behavior; the audio streams that wouldn't work in CinemaVision also failed to load in VLC Player.

Oh well. I'm just avoiding the streaming audio files that don't work, and considering this issue resolved.

That's too bad about the audio streams. I'll see about finding some alternatives that we can use. We thought about creating our own streaming radio stations for CinemaVision, but that stuff is super expensive to maintain. Maybe if we get enough folks to contribute that's something we'll look into again, but right now there's development to pay for!

[aufvr 11]

Your priorities are definitely in the right place. Audio stream is easy enough for us to fix on our own; development, on the other hand, is far more valuable. Thank you for all your help.

[Ragnarok 197]

1 hour ago, aufvr said:

Your priorities are definitely in the right place. Audio stream is easy enough for us to fix on our own; development, on the other hand, is far more valuable. Thank you for all your help.

We couldn't do this stuff without folks like you who support the project. Thank you, and all of our supporting members for the support!