Anyone Else Having Occasional Problems with CV on the Vero 4K?

[MidnightWatcher 18]

Hi. I purchased a Vero 4K a few months ago and promptly installed CinemaVision and set up a number of sequences. For some reason, however, running a CV sequence is often hit and miss. At some point during the trailers or bumpers it'll occasionally end abruptly, resulting in the OSMC "sad face" indicating that something went wrong. A few times I could hear the audio from a trailer or bumper but the screen was black. Other times it's fine from start to finish.

Does anyone else use a Vero 4K by chance who can offer some insight as to what could be happening?

Edited February 19, 2018 by MidnightWatcher

[Ragnarok 198]

9 hours ago, MidnightWatcher said:

Hi. I purchased a Vero 4K a few months ago and promptly installed CinemaVision and set up a number of sequences. For some reason, however, running a CV sequence is often hit and miss. At some point during the trailers or bumpers it'll occasionally end abruptly, resulting in the OSMC "sad face" indicating that something went wrong. A few times I could hear the audio from a trailer or bumper but the screen was black. Other times it's fine from start to finish.

Does anyone else use a Vero 4K by chance who can offer some insight as to what could be happening?

I don't have a Vero 4K, but our developer might have some insight into what's stopping if you upload some logs for us to review. Here's a guide:

 

[MidnightWatcher 18]

Since the March update the CinemaVision add-on was behaving relatively well, however with the OSMC April update released a few days ago for the Vero 4K, the movie trailers often play with a black screen only, though the audio is playing fine. I noticed that if I touch anything on the remote that activates the GUI (for example, the progress bar, player process information, player debug, etc) that the video will immediately appear.

For a bit of context in terms of what I have CinemaVision doing, here is how I have my sequences set up. In the sequence:

1. A json command is first sent to the Vero 4K to set ADJUST DISPLAY REFRESH RATE to OFF. (This is to eliminate the time it takes for my projector to sync up between each trailer/video bumper. All trailers are downloaded from hd-trailers.net).

2. Next, trivia slides are shown with a movie soundtrack (mp3) playing in the background.

3. When it's time for trailers I’ll select Next on the remote to continue the sequence, which then reduces the lighting and begins playback of the queue of movie trailers (the ones I download are always 1080p @ 23.976 fps, AAC stereo). The refresh rate of my projector will stay at 59.94, as it should. At this point the screen will go black, as it should, just before playing the first movie trailer but will instead stay black while the trailer plays. (Sometimes the first trailer will play fine, but then when the screen goes black after the first trailer ends it will stay black until I manually engage the GUI to “awaken” it).

I noticed that unless I bring up something manually on the screen it will tend to stay a black/blank screen while playing the remaining trailers and video bumpers in the file list, however when it gets to the json command (immediately before the main feature) to switch the ADJUST DISPLAY REFRESH RATE setting to ON START / STOP that the main feature will usually play fine once the projector syncs up.

Not sure if a log would help since the sequence in actually running from beginning to end, only I can't see the trailers and bumpers, but here is the OSMC/KODI log:

https://paste.osmc.tv/obojosujas

Any idea what could be happening? Is there a way to have CinemaVision tell the screen to “wake up” or "silently" activate the GUI before each video in a list/queue is about to be played? 

Edited May 3, 2018 by MidnightWatcher
Added log

[Ragnarok 198]

On 5/2/2018 at 10:42 PM, MidnightWatcher said:

Since the March update the CinemaVision add-on was behaving relatively well, however with the OSMC April update released a few days ago for the Vero 4K, the movie trailers often play with a black screen only, though the audio is playing fine. I noticed that if I touch anything on the remote that activates the GUI (for example, the progress bar, player process information, player debug, etc) that the video will immediately appear.

For a bit of context in terms of what I have CinemaVision doing, here is how I have my sequences set up. In the sequence:

1. A json command is first sent to the Vero 4K to set ADJUST DISPLAY REFRESH RATE to OFF. (This is to eliminate the time it takes for my projector to sync up between each trailer/video bumper. All trailers are downloaded from hd-trailers.net).

2. Next, trivia slides are shown with a movie soundtrack (mp3) playing in the background.

3. When it's time for trailers I’ll select Next on the remote to continue the sequence, which then reduces the lighting and begins playback of the queue of movie trailers (the ones I download are always 1080p @ 23.976 fps, AAC stereo). The refresh rate of my projector will stay at 59.94, as it should. At this point the screen will go black, as it should, just before playing the first movie trailer but will instead stay black while the trailer plays. (Sometimes the first trailer will play fine, but then when the screen goes black after the first trailer ends it will stay black until I manually engage the GUI to “awaken” it).

I noticed that unless I bring up something manually on the screen it will tend to stay a black/blank screen while playing the remaining trailers and video bumpers in the file list, however when it gets to the json command (immediately before the main feature) to switch the ADJUST DISPLAY REFRESH RATE setting to ON START / STOP that the main feature will usually play fine once the projector syncs up.

Not sure if a log would help since the sequence in actually running from beginning to end, only I can't see the trailers and bumpers, but here is the OSMC/KODI log:

https://paste.osmc.tv/obojosujas

Any idea what could be happening? Is there a way to have CinemaVision tell the screen to “wake up” or "silently" activate the GUI before each video in a list/queue is about to be played? 

Give the latest development release a try and let me know how it looks. If it's doing the same (or similar) stuff, shoot me a debug log again and I'll take it back to our developer.

 

[Fisherman456 1]

I'm still noticing the same issue as has been described with my Vero 4k+. I have to disable the hardware acceleration to get rid of the black screen.